Capturing a Screen Shot
Overview
Sometimes sending a screen shot to Support is the easiest way to help us see what is happening on your DFW DataVault desktop.
If you don't have a screen capture tool, don't worry: your Mac or Windows OS makes it easy to capture a screen.
How It Works
| On this OS | Do This |
|---|---|
| Mac | 1. Press SHIFT+ + 4 2. Drag to the cursor to surround the area you want to capture. 3. Release the mouse to save the image to the desktop. 4. Attach the file to an email and send to support. |
| Windows | 1. Press ALT + PRNSCRN to copy active window to the Clipboard. 2. Press CTRL + V to insert the image in your mail client. |